Hi there. We’re CareAbout.
A free, independent service that helps Australian families compare aged care providers — without getting lost in the My Aged Care maze. No pressure, no obligation, no cost to you. Let’s have a quick chat and see if we can help.
Provider standards
We’re not tied to any one provider — we only recommend the best fit for you.
Free & independent
We’re not a provider. We compare them — on your side.
No obligation
Sign up with anyone only if you’re ready. No pressure ever.
Peace of mind
Sit back with a cuppa — we do the running around so you don’t have to.
Meet the teamThe people that CareAbout you
A Whole Team Behind You
It’s never just one person — our whole crew of 50+ work together to make your care journey simple and stress-free.
Decades of Collective Know-How
We’ve spent decades in aged care, so you get straight answers without the confusion.
We’ve Walked This Road Too
Many of us have supported our own parents and grandparents. We get it — and we’ll never rush you.
Doing it alone vs doing it with us
The My Aged Care provider tool can feel like a maze. Here’s what changes when you have someone in your corner.
- Hours navigating the confusing MAC portal
- Dozens of providers with no easy way to compare
- No one to explain what your funding letter actually means
- Calling around, leaving voicemails, waiting for callbacks
- Unsure if you’re picking the right provider
- Answer a few friendly questions — takes 2 minutes
- A Care Adviser compares trusted local providers for you
- Plain-English help understanding your letter and options
- One call from a Care Adviser — we do the ringing around
- You choose the provider that fits, we set up the meeting
What families say
Real reviews from real Australian families we’ve helped — pulled from Trustpilot.
A painless way to find a provider!
I have found the CareAbout team to be empathetic, understanding & helpful. I was dreading the whole performance of finding a provider, but they have made the process very easy so far. I am awaiting a meeting with their recommended provider.
CareAbout do care
I highly recommend CareAbout. The staff are friendly and easy to talk with. The information given to me put me onto the right provider, who could accommodate my complex needs. There is no pressure from the staff to join any providers — just lists of someone that may suit you. I offer my gratitude and thanks for the advice I was given.
Transparency
Debbie explained our questions very clearly and did not push any agenda onto us. She also said there is a list of recommended providers that we can choose from and the provider we chose contacted us immediately to set up meetings etc.
Frequently Asked Questions (FAQs) About CareAbout
Everything you might be wondering about who we are and what we do.
Is this really free?
Yes, completely free. We’re paid by the providers we recommend — but only when we successfully match a customer with them. That means our service costs you nothing, ever, and we only recommend providers that are genuinely a good fit for your situation.
Are you a provider?
No. We’re an independent comparison service — we don’t provide any aged care ourselves. We’re not affiliated with My Aged Care either. Our job is to compare across many providers on your behalf and help you find the right one.
What if I don’t have my funding sorted yet?
That’s completely fine. We help people at every stage — whether you’ve got your funding code, you’re waiting on it, or you haven’t started with My Aged Care at all. A Care Adviser will call and explain your options based on where you are.
What happens after I submit the form?
A real Care Adviser (not a chatbot) will read what you told us and give you a call — usually within a business day. It’s a conversation, not a sales pitch. You decide what happens next, and we’ll only follow up if you want us to.
Will you share my information with lots of providers?
No. Your details stay with your Care Adviser. We only introduce you to providers once you’ve confirmed which ones you want to hear from — you’re in control the whole way.
Can I just call you instead of filling this out?
Absolutely — Freecall 13 13 00 during business hours. Whichever you prefer.